The study used a collaborative model that incorporates the Technology
Acceptance Model (TAM) and the Theory of Planned Behaviour (TPB) to examine how
social commerce (s-commerce) is implemented within micro, small, and medium-sized
businesses (micro-SMEs). This study investigates the limited s-commerce adoption among
micro-SMEs and then assesses how s-commerce affects their company's performance. To
business owners in the Klang Valley, Penang, and Johor Bahru regions, 450 surveys were
sent. To analyse the data, structural equation modelling (SEM) was employed. This study
found that perceived usefulness, subjective norm, trust, and readiness all have a big impact
on how s-commerce is adopted. Utilising user experience acted as a moderator in influencing
attitudes towards adoption. This study contributed to the existing theory by incorporating the
extended TAM with the TPB and additional elements. This integration enhanced our
understanding of the factors influencing technology adoption, as well as the underlying
motivations driving such behaviour. In the past, these models are often applied separately.
social commerce; adoption; micro-SME; Malaysia